© 2023 NGS Crypto
We take our responsibility to protect your privacy very seriously. We apply strict controls to the way we handle your personal information.
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.
”We”, “us” and “our” means NGS Crypto PTY LTD (ABN 43 624 825 065) of 17/2 Elkhorn Avenue, Surfers Paradise QLD 4217, Australia.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us, interact with our chatbot, message us on social media, or otherwise visit our website (including downloading resources from our website and completing questionnaires). The information we collect from you may include your identity and contact details, personal details you provide regarding your financial goals, details from products and services you purchase from us and details of enquiries or complaints you make.
We may collect information about how you access, use and interact with our website. We do this by using a range of tools such as Google Analytics, Stape, and Cookie tracking. This information may include:
(a) the location from which you have come to our website and the pages you have visited; and
(b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.
We collect, hold and use your personal information so that we can:
(a) provide you with products and services, and manage our relationship with you;
(b) contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
(c) comply with our legal obligations and assist government and law enforcement agencies or regulators; or
(d) identify and tell you about other products or services that we think may be of interest to you.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
We will collect your personal information directly from you whenever you interact with us.
We may collect information from third parties such as:
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference, or loss, and from unauthorised access, modification or disclosure.
These processes and systems include, but not limited to:
(a) [the use of identity and access management technologies to control access to systems on which information is processed and stored;
(b) requiring all employees to comply with internal information security policies and keep information secure;
(c) requiring all employees to complete training about information security; and
(d) monitoring and regularly reviewing our practise against our own policies and against industry best practice.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
We may transfer or disclose your personal information to our related companies.
We may disclose personal information to external service providers so that they may perform services for us or on our behalf.
We may also disclose your personal information to others outside our group of companies where:
(a) we are required or authorised by law to do so;
(b) you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances;
(c) we need to share it with our external providers and data processors to operate our business and provide products and services to you;
(d) we disclose it to our affiliated companies and partners;
(e) you enter into social media and marketing campaigns and competitions and you consent to the publishing of your information on public social media platforms for marketing purposes;
(f) we may disclose your personal information to a third party we consider have products and services that we consider may benefit you; or
(g) we are otherwise permitted to disclose the information under the Privacy Act; or
(h) we share it with prospective sellers or buyers of our business or assets and if the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
We may disclose your personal information to recipients which are located outside Australia.
Those recipients are likely to be located in England, Indonesia, and Hong Kong.
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.
Under the European Union (EU) General Data Protection Regulation (GDPR), as a data subject you have the right to:
(a) access your data;
(b) have your data deleted or corrected where it is inaccurate;
(c) object to your data being processed and to restrict processing;
(d) withdraw consent to having your data processed;
(e) have your data provided in a standard format so that it can be transferred elsewhere; and
(f) not be subject to a decision based solely on automated processing.
We have processes in place to deal with Data Subject Rights (data rights of citizens and residents of the EU based in the EU.) Our actions and responsibilities will depend on whether we are the controller or processer of the personal data at issue. Depending on our role as either a controller or processor, the process for enabling Data Subject Rights may differ, and are always subject to applicable law. Please refer to the Contact Details section of this policy if you would like to make a Data Subject Rights request or have a specific need for assistance with a Data Subject Rights request.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
If you have any questions, comments, requests or concerns, please contact us at:
The Compliance Officer | firstname.lastname@example.org | +61 482 072 718
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website or by contacting us at the contact details above.