Frequently Asked Questions


Where is your company registered?
NGS Group is a global business, compliant with all local jurisdictions, with registered offices in: Australia, Hong Kong, Indonesia and South Africa
Can I visit the office and meet your employees in person?
Yes, NGS Group has an open-door policy, whether Australia, Indonesia or Hong Kong, given 24 hours' notice via phone call or email with your account manager, we can not only facilitate your visit, but arrange transportation and accommodations based on your requirements.
Can i become a reseller for NGS?
Sure you can. NGS has several partnership programs and in certain case we may even offer you a country specific reseller rights. Just contact one of our offices and well be happy to arrange a meeting.

Initial Mining Agreements "IMA"

What happens if NGS Group goes out of Business Tomorrow?
As mining is an asset-based investment, during any part of the Initial Mining Agreement if it becomes clear to NGS that mining is no longer profitable or commercially viable, NGS agrees to refund 100% of the IMA upon 90 days’ notice.
Is There Any Limit or Maximum Number of Initial Mining Agreements (lMA’s) That Can Be Purchased?
No, there are no limits.
How long does it take to have my IMA set up?
Up to 21 working days.
Can I make less than the minimum monthly advertised returns on my IMA?
Generally speaking no. Your minimum monthly returns are based on our business structure witch incorporates fluctuations in mining returns, with safety margins. Clients have generally exceeded NGS publicly advertised returns.
How often will I receive profits from my IMA?
Mining profits are credited directly to your NGS account on a daily basis and are available instantly for withdraw or reinvestment.
Why are my mining returns paid in Bitcoin?
Bitcoin currently has the largest market cap as an individual coin and therefore represents currently the safest store of value.


Do I have to set up my own Bitcoin Wallet?
No. NGS Group will allocate you with your own personalized account manager, who will go through the various cloud based* and hardware-based wallets available and step you through the different levels of security options to ensure that your mined coins are safely secured and stored at all times. * For our Australian Members NGS recommend Coinspot as the digital exchange of choice, we have chosen to work with Coinspot because they are AUSTRAK, ATO and ASIC Compliant and members of the Australian Digital Commerce Association (ADCA). Our account managers provide ongoing training and support on how to use Coinspot to recognize their returns.
Can I use my own wallet?
Yes. You can also store up to 5 wallet addresses to your NGS Dashboard.
Should I give my private keys or password information to my financial advisor, accountants or third parties?
Absolutely not. It is your responsibility to keep your private keys and passwords safe and secure at all times, You account manager will advise you on the latest and greatest ways to keep your funds safe.
Are My Bitcoins Safe in My NGS Wallet Account?
Yes, all mined coins are securely stored offline in cold storage wallets. "NGS Group offer Secure Off-Line Storage Solutions for our clients."
How long does it take to withdraw my Bitcoin from my NGS account?
Withdrawals are checked manually in order to safeguard client funds from hacking attempts and processed within 24 hours.

NGS Account

Is Two Factor Authenticator "2FA" compulsory ?
Yes, to secure your account 2FA adds an additional layer of security to protect your NGS account.
Do I need to register Telegram on my NGS account ?
Yes, NGS will on a daily basis send you all relevant updates via Telegram, including (withdrawals, deposits, systems updates)
Do I need a separate coinspot account if I choose to use my SMSF ?
Yes, under Australian law you must maintain a separate account under your SMSF for tax & audit reporting requirements. (terms & conditions are available via coinspot/SMSF)
Audit & Tax Reporting?
Your NGS account is designed to generate you an audit report over any specific period you require.
Do I need to pay tax on my returns?
Your NGS account is designed to generate you an audit report over any specific period you require.In most countries around the world you need to pay tax. NGS advises that you seek tax advice from a registered accountant in your chosen Country of residents.

What you need to know as an NGS Investor

Why are we the industry leaders?
NGS knows ahead of time what revenue will be generated through quite simply the cost of power versus computing power.
NGS main competitive edge?
Flexibility to mine multiple coins on a daily basis allowing us to mine the most profitable coins at anytime.
NGS technology devision?
NGS is constantly putting new resources into the development of new technology and enhancement such as power efficiency & liquid cooling systems to further improve revenue outputs and increase longevity of exciting computer power systems.
NGS Core Principle ?
Adopting energy efficient technology to empower people financially through this new & emerging digital asset class.